Terms and conditions

1. Who these terms apply to

These terms govern purchases made through [Complete before publication: website address] from [Complete before publication: legal company name], [Complete before publication: legal status], registration number [Complete before publication: company registration number] (we, us or our). They apply together with the delivery, returns, warranty and privacy notices linked at checkout.

Nothing in these terms removes or limits a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA), or another applicable law. If these terms conflict with a mandatory consumer right, the law prevails.

2. Using the website

You must give accurate, current information and may buy only if you have legal capacity to contract. You are responsible for activity on your account and for keeping sign-in details secure. Tell us promptly if you suspect unauthorised use.

You may not interfere with the website, misuse another person's information, attempt unauthorised access, place fraudulent orders, scrape the service in a way that disrupts it, or use our content in breach of intellectual-property law.

3. Product information and availability

We aim to describe and photograph each product accurately. Screen settings can affect colour, and measurements may have reasonable manufacturing tolerances. The product page and order review show the specification, finish, current availability and any additional commercial promise that applies to that order.

Stock shown in a basket is not guaranteed until it is reserved by the checkout process. If we cannot fulfil an accepted order, we will contact you and offer the lawful options available, including a prompt refund where required.

4. Prices, VAT and delivery charges

Consumer prices are shown in South African rand and include VAT where VAT is chargeable. Delivery charges and the expected delivery window are calculated from the delivery postcode and shown before you place the order.

We may correct an obvious display or calculation error before accepting an order. If this affects an order you submitted, we will explain the correction and ask you to accept the corrected price or cancel for a full refund. We will not substitute a higher price without your agreement.

5. Placing and accepting an order

The checkout lets you review and correct the products, quantities, address, delivery option, totals and payment method before placing the order. You may withdraw before submitting it.

Your submitted order is an offer to buy. An automated acknowledgement only confirms receipt; it does not itself mean we have accepted the order. We accept the order when payment has been confirmed and we send an order confirmation, unless that confirmation says otherwise. We may decline an order before acceptance for a lawful reason, including unavailable stock, an unverifiable payment or address, a clear pricing error, suspected fraud, or a delivery address we cannot serve. If we received money for a declined order, we will refund it promptly.

6. Payment

The payment methods currently available are shown at checkout. Payment is completed on the selected payment provider's hosted service. We do not collect or store your complete card or bank-login details. We rely on the provider's direct confirmation before treating an order as paid.

Do not pay twice if your bank shows a debit while our receipt still shows payment as pending. Contact us at [Complete before publication: customer-service email address] so we can reconcile the provider notification.

7. Nationwide delivery

We deliver door to door to serviceable addresses across South Africa. This parcel cannot be sent to a locker or ordinary pickup point. The available service, charge and estimated working-day window for your postcode appear before payment.

You must provide a complete, accessible address and a contact person who can accept the parcel. We may charge a reasonable, disclosed cost for a further attempt caused by an incorrect address or nobody being available, except where the failed delivery was our or the carrier's fault.

We remain responsible for the goods until they are delivered to you or a person you authorised to receive them. Estimated dates are not a waiver of your rights when delivery is late. See our delivery notice for the process if a parcel is delayed, lost or damaged.

8. Check the chair after delivery

Please check the packaging and chair as soon as reasonably possible and tell us promptly about missing parts, transit damage, a fault, or an incorrect item. Photographs can help us resolve a claim, but a delay in reporting does not by itself remove a right you have under the CPA.

9. Changing your mind after an online purchase

For goods covered by ECTA section 44, you may cancel without reason or penalty within seven days after receiving them. You are responsible only for the direct cost of returning the goods. We will refund the payment within 30 days after your cancellation, subject to the Act. Instructions are in our returns notice.

This cooling-off right has statutory exclusions. We will not claim an exclusion unless it lawfully applies to the item you bought.

10. Faulty, unsafe or incorrectly described goods

The CPA gives you an implied warranty of quality. If goods fail the standards in CPA section 55 within six months after delivery, you may direct us to repair them, replace them or refund the price, at our risk and expense. If a repair does not remedy the problem, or a further failure, defect or unsafe feature is discovered within three months after the repair, we will replace the goods or refund you as the CPA requires.

These rights are separate from the ECTA cooling-off right. They are not reduced by an inspection process, manufacturer's warranty, store policy or any additional promise we make. See our warranty notice.

11. Any advertised trial or additional warranty

A trial period or express warranty applies only if its duration and conditions were clearly advertised on the product page and recorded in your order when you bought. Any such promise is additional to, and does not replace, your statutory rights. We do not imply that an unadvertised trial or additional warranty exists.

12. Returns, refunds and cancellations

The reason for a return determines the deadline, available remedy and who pays the direct return cost. We state this before you submit a return request. Refunds are normally made to the original payment method. We may take reasonable steps to verify the person requesting a refund and prevent fraud, but will not use verification to delay a lawful refund.

Our full returns, refunds and cancellations notice forms part of these terms.

13. Reviews and customer content

If you submit a review, question, photograph or other content, it must be honest, relevant, lawful and yours to share. You give us a non-exclusive, royalty-free licence to display and format it for operating and promoting the store. You keep ownership and may ask us to remove personal information.

We may reject or remove spam, unlawful material, personal information, abuse, irrelevant content or content we reasonably believe is not based on a genuine experience. We do not promise to publish only favourable reviews and will not change a review's meaning.

14. Promotions and discount codes

Promotion-specific rules shown with an offer also apply. Unless stated otherwise, codes cannot be exchanged for cash, used after expiry or combined. We may refuse abuse, automated exploitation or a clearly erroneous promotion, but will not retrospectively remove a valid discount from an accepted order.

15. Intellectual property

The website design, copy, photographs, trade marks and software are owned by us or used under licence. You may use the site for personal shopping and may retain copies of order and legal records. No other right is granted.

16. Responsibility and limits of liability

We do not exclude or limit liability where the law does not permit it, including liability under CPA section 61, liability caused by our gross negligence, or liability for death or personal injury where exclusion is unlawful.

To the fullest extent the law allows, we are not liable for indirect or consequential business loss that was not reasonably foreseeable from a consumer purchase. Any lawful limitation is applied fairly and in context; it does not cap a refund, statutory remedy, product-liability claim or other non-excludable right. You must take reasonable steps to limit avoidable loss.

17. Events outside reasonable control

We are not responsible for delay caused by an event we could not reasonably prevent, but we will communicate material delays and take reasonable steps to reduce their effect. This clause does not remove a statutory right to cancel, obtain a refund, or hold us responsible for our own acts or omissions.

18. Personal information

Our privacy notice explains what we collect, why, who receives it, how long we keep it and your choices. It forms part of the information provided before purchase, but consent is requested separately where the law requires consent.

19. Complaints and disputes

Contact us first at [Complete before publication: customer-service email address] or [Complete before publication: customer-service telephone number] so we can investigate. We will acknowledge and handle complaints fairly. If we cannot resolve a consumer-goods complaint, you may use the Consumer Goods and Services Ombud at cgso.org.za, the National Consumer Commission at thencc.org.za, or a court or tribunal with jurisdiction. Our CGSO participant reference is [Complete before publication: Consumer Goods and Services Ombud participant number].

We do not require you to surrender a statutory forum or submit to private arbitration as a condition of buying.

20. Governing law

South African law governs these terms. South African courts have jurisdiction, subject to every forum and venue right available to you under consumer law.

21. Changes and order records

The version and effective date appear at the top of this page. Changes apply prospectively unless the law requires otherwise. The legal-document versions applicable when you order are recorded with the order. A later change does not silently rewrite an accepted order.

22. General

If a clause is unlawful or unenforceable, it is limited or severed only to the extent necessary and the remaining terms continue. A delay in enforcing a right is not a waiver. We may transfer our rights or obligations only in a way that does not reduce your consumer rights. Notices may be sent to the contact details supplied with the order, subject to applicable law.

Supplier contact details: [Complete before publication: legal company name]; [Complete before publication: business physical address]; [Complete before publication: customer-service email address]; [Complete before publication: customer-service telephone number].