Ask once.
Tell us enough.

Start with the dimensions, adjustment range and specifications on the product page. Tell us your height, desk setup and what feels uncomfortable in your current chair if you want a more considered answer.

Any trial that applies is stated on the product page and recorded with the order. It is separate from your statutory return rights, so we do not assume or advertise a trial period that was not offered with your purchase.

Yes. Storefront prices include VAT. Your order record and tax invoice show the underlying totals.

The currently available methods appear at checkout before you commit. Payment happens on the selected provider’s secure hosted page; card details do not pass through Zeatra’s servers.

Yes. Choose Business sales in the form and include the company, quantity, delivery locations and any procurement requirements. We can then answer with the right VAT and fulfilment context.

Contact us with the order number as soon as possible. What can still be changed depends on whether payment, allocation and dispatch have already happened. Your statutory cancellation rights remain described in the returns policy.

Enter the delivery postcode at checkout. We show the available door-to-door service, price and estimated working-day window before payment.

Delivery availability is checked against the address and postcode at checkout. If no safe service is available, send us the postcode and delivery details so the team can investigate rather than guessing a rate.

No. The boxed chair is too large for the locker and pickup-point services we support, so checkout offers door-to-door delivery only.

We send tracking details when the parcel is handed to the carrier. Signed-in customers can also check their orders. If tracking has stopped moving, send the order number through the form.

Photograph the outer box, labels, packaging and affected part before discarding anything, then contact us with the order number. If the goods are faulty, unsafe or not as described, your CPA rights are not reduced by the courier process.

Yes. Choose Assembly & care and describe the step, component and symptom. Include what you have already tried so the team can start with a useful answer rather than repeat basic questions.

Yes, when the applicable cancellation window is open. A change-of-mind return and a faulty-product return have different collection-cost rules; the returns flow shows the route and cost before you submit.

For a qualifying defect within the CPA quality-warranty period, you choose repair, replacement or refund, and the supplier bears the collection cost. Start through Return an order so that election is recorded exactly as you choose it.

No. A guest uses the order number and the email address used at checkout. Creating an account is never a condition of exercising a return right.

The current warranty document sets out the terms, and any product-specific commercial warranty offered with your purchase is recorded on the product and order. It cannot reduce your statutory rights.

Yes. Choose Assembly & care, include the order number and describe the component. The team will distinguish setup help, a purchasable part and a possible warranty issue rather than making you choose the legal route yourself.

No. A new enquiry becomes a CRM contact, not a credential-less customer account. If you are signed in, it attaches to your authenticated record. A guest order can be matched when the order number and order email agree.

Signed-in customers can use Privacy & data for a copy or erasure request. The privacy notice explains the transaction records that another law may require us to retain and the categories that are deleted.

No. Support and marketing are separate. This form records only what the team needs to answer the enquiry and does not create marketing consent.

Choose email or phone in the form. The enquiry arrives in the back-office CRM with its category, order context and preferred method, so a team member can process it without asking you to repeat the basics.

The supplier identity, addresses and formal contact channels are kept together on the company information page.