01 / Coverage
Nationwide delivery
Nationwide delivery
How delivery is quoted, where we deliver, when risk passes and what to do if a parcel is delayed or damaged.
02 / Price
See the charge before payment
The available service, full charge and estimated window appear at checkout.03 / Risk
We remain responsible until delivery
Risk does not pass merely because a carrier has scanned the parcel.On this page
Delivery across South Africa
We offer insured door-to-door delivery to serviceable addresses nationwide. Enter the delivery postcode at checkout to see the available service, exact charge and estimated working-day window before placing the order.
The chair ships as a large parcel and cannot be delivered to a locker or ordinary pickup point.
Before placing the order
Check the recipient name, telephone number, street address, suburb, city and postcode on the review screen. You can correct these details before payment. Contact [Complete before publication: customer-service email address] immediately if an accepted order contains an error; a change may not be possible after the carrier has received it.
Delivery estimates
The checkout estimate starts from a confirmed order and uses working days. It is an estimate, not permission for an indefinite delay. We will communicate a material known delay and provide the remedies required by the CPA or other applicable law.
Tracking and delivery attempts
We send tracking information when the carrier makes it available. Someone authorised by you must be available to accept the large parcel. We may recover a reasonable, disclosed cost for another attempt caused by an incorrect address or nobody being available, except where we or the carrier caused the failure.
Risk and ownership
We remain responsible for loss or damage until the chair is delivered to you or a person you authorised to receive it. A tracking scan does not transfer that risk early. Ownership passes once we have received full payment and delivery has taken place, to the extent the law permits.
Damage, loss or the wrong parcel
Check the packaging and chair as soon as reasonably possible. If it is damaged, incomplete, incorrect or has not arrived, contact [Complete before publication: customer-service email address] with the order number. Photographs and packaging can help us resolve the carrier claim, but they are not used to remove a statutory remedy.
Areas we cannot serve
If no service is offered for a postcode, contact us before ordering. We do not accept an order on the promise of a delivery option that is not displayed or confirmed. If we discover after acceptance that delivery is impossible, we will contact you and provide the lawful choices, including a full refund where required.